Shipping & Returns Policy

Last updated: March 22, 2025

Shipping Policy

Domestic Shipping (United Kingdom)

At Sapphire Fragrances Limited, we aim to process and dispatch all orders promptly to ensure you receive your fragrances as quickly as possible.

Processing Time:

• Orders are typically processed within 1-2 business days.
• During busy periods (holidays, special promotions), processing may take up to 3 business days.

Shipping Methods & Delivery Times:

• Standard Delivery: 2-4 business days 
• Express Delivery: 1-2 business days
• Free Shipping: Orders over £34.99 qualify for free standard delivery

Tracking Information:

• Once your order has been dispatched, we will send a confirmation email with tracking information.
• You can track your order using the link provided in the email.

International Shipping

We ship to most countries worldwide. International delivery times may vary depending on the destination country.

Processing Time:

• International orders are typically processed within 1-2 business days.

Shipping Methods & Delivery Times:

• European Union: 5-10 business days 
• Rest of World: 7-14 business days 
• Free International Shipping: Orders over £100 qualify for free standard international delivery

Customs & Import Duties:

• International customers may be subject to import duties, taxes, and customs clearance fees.
• These charges are the responsibility of the customer and are not included in our shipping fees.
• We are not responsible for delays due to customs processing.

Order Status

If you have any questions regarding your order status, please contact our customer service team at info@sapphirefragrances.com with your order number.

Returns Policy

We want you to be completely satisfied with your Sapphire Fragrances purchase. If for any reason you are not satisfied, we offer a straightforward returns process.

Return Eligibility

• You may return items within 30 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Sale items can only be returned if they are faulty.
• For hygiene reasons, once a fragrance has been opened or used, it cannot be returned unless it is faulty.

Faulty Products

If you receive a faulty product:

• Please contact us at info@sapphirefragrances.com within 48 hours of receiving your order.
• Provide your order number and details/photos of the fault.
• We will arrange a replacement or refund as appropriate.

How to Return

1. Request a Return:

   • Email us at info@sapphirefragrances.com with your order number and reason for return.
   • We will provide you with a return authorization and instructions.

2. Package Your Return:

   • Securely package the item(s) in their original packaging.
   • Include your order number and return authorization information.

3. Ship Your Return:

   • Send your return to:
     Sapphire Fragrances Limited
     Returns Department
     Airport House, Purley Way
     Croydon, Surrey
     United Kingdom, CR0 0XZ

4. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the item is faulty or was sent in error.
   • If the return is due to our error (incorrect item, faulty product), we will reimburse reasonable return shipping costs.

Refunds

• Once we receive and inspect your return, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Processing time: Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider.
• Shipping costs are only refunded if the return is due to our error.

Exchanges

If you wish to exchange an item for a different fragrance:

1. Return the original item following the return process above.
2. Place a new order for the desired item.

This allows for faster processing than a traditional exchange.

Gift Returns

If you received a Sapphire Fragrances item as a gift and wish to return it:

• Contact us at info@sapphirefragrances.com with information about the gift.
• We will provide store credit for the value of the item if the return meets our eligibility requirements.

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us:

SAPPHIRE FRAGRANCES LIMITED
Airport House, Purley Way
Croydon, Surrey
United Kingdom, CR0 0XZ
Email: info@sapphirefragrances.com

We aim to respond to all inquiries within 1-2 business days.