We collect information from users to process orders and enhance their shopping experience. This includes name, email, phone number, shipping and billing addresses, payment details (which are securely processed through Shopify and never stored by us), order history, and site interaction data through cookies.
The information we collect is used to process and fulfill orders, provide customer support, improve our website and services, and send order updates or promotional emails if users have subscribed.
We do not sell or share personal data with third parties.
User data is protected using industry-standard encryption, secure payment gateways, and access controls. We comply with GDPR and UK data protection laws to safeguard personal information.
Users have the right to access, update, or delete their personal data, opt-out of marketing communications, request a copy of the data we store about them, and withdraw consent for data processing at any time.
For privacy-related inquiries or to exercise your rights, you can contact us via email at [your email] or through our website’s contact form.
We ship all orders from the UK and offer different delivery options. Standard UK delivery typically takes between three to five business days, while express UK delivery arrives within one to two business days. For international orders, shipping times vary by country, generally ranging from seven to fifteen business days.
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also track your order through your account on our website.
We do offer international shipping, and the rates and estimated delivery times will be calculated at checkout based on the destination.
If your order has not arrived within the expected timeframe, we recommend checking the tracking details first. If there are no updates or your package is significantly delayed, please contact us at info@sapphirefragrances.com so we can assist you.
Our perfumes are proudly made in the UK using high-quality ingredients. Each fragrance is crafted using premium fragrance oils and ethanol-based perfume alcohol to ensure a luxurious scent. Our products contain no parabens or harmful chemicals and are cruelty-free, meaning they are never tested on animals.
To maintain the longevity and quality of your perfume, we recommend storing it in a cool, dry place away from direct sunlight. Always keep the bottle tightly closed to prevent evaporation. Avoid spraying perfume directly onto delicate fabrics to prevent possible staining.
We want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns within fourteen days of delivery, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs unless the item is faulty.
If you receive a damaged or defective item, please contact us immediately at info@sapphirefragrances.com with photos of the issue. We will arrange a replacement or a refund based on your preference.